Frequently Asked Questions

Frequently Asked Questions

The easiest way to make a booking is by clicking on the BOOK NOW button on our website Home page and entering your booking and personal details, including your credit card number.  We do not charge anything to your card at the time of booking so 100% will need to be paid in cash or by card upon your arrival at the hostel.

Our reception is available Monday to Sunday, 8am-10pm.  Please let us know if you will be arriving outside of these regular hours and we will make every effort to accommodate you.

You must contact us directly via our email:  contact@managuahostel.com in order to cancel your reservation.  Please note that we have a 1 day cancellation policy, in other words we need to have received your cancellation before 12 noon the day before your arrival.  Cancellations received within the 1 day period before your arrival will be charged as a no-show, which means the cost of the first night will be charged and any remaining nights will be cancelled.

Managua Backpackers Inn is a hostel for backpackers and travellers where many of the facilities are shared with other guests.  For that reason, we ask that all guests keep this in mind and respect the rules that we have! 

-Smoking is not permitted in the rooms or inside of the hostel. Smoking is permitted only in smoking areas located outside of the main building (i.e. smoking is permitted in the area at the back of the hostel, near the pool). Should it be brought to our attention smoking in the rooms has taken place, a cleaning fee of $200 will be assessed.

-Illegal Drug use:  Due to strict laws prohibiting drug use in Nicaragua, we require that guests do not possess or use illegal drugs on the property.   Guests found to be using illegal drugs on the premises, will be asked to leave immediately.

-Guests are required to conduct themselves in a reasonable and responsible manner and must not act in any way which may disturb other guests.  Failure to adhere to this requirement may result in customers being asked to leave the hostel in which event all additional charges shall become immediately payable by the customers. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety, experience or security of other guests, staff will be asked to leave the hostel premises immediately. Guests are expected to respect other guests as well as staff and property. The guest will be responsible for any loss or damage caused at the hostel. Managua Backpackers Inn (MBI, S.A.) reserves right of admission.

-Personal Property: We offer personal lockers located in the reception area.  It is a guest’s responsibility to ensure that their personal belongings are secure at all times. Managua Backpackers Inn (MBI, S.A.) accepts no liability for the loss, theft or damage to guests’ property, however sustained or caused.

Yes.  Storage for our guests is free on your day of departure, up until 5pm.  We also offer longer term storage for our guests.  Please discuss with the receptionist for more details.

Yes, we offer a shuttle service that runs 24/7.  Please contact us in advance in order to make arrangements.

Not a problem.  We can receive you at any time (24/7).  If you would like to confirm your late arrival in advance, please send us a message or email to let us know.

It is generally safe to take taxis in Managua during daytime hours, however, we
recommend that our guests be very cautious when taking random taxis off
the street or from transportation terminals and bus stops after dark.
First of all, make sure that the taxi has the markings of a legitimate
taxi, i.e. has red and white colored license plates (always take note of the license plate number before entering the taxi), has a “cooperativa” symbol painted at the front drivers side and has a
checker-board sticker painted along the full length of the car.
Secondly, you can ask to see the taxi drivers license.

Yes, it is generally safe to walk in the neighborhood, named “Colonial Los Robles”, in which the hostel is located. However, guests should always take precautions by not carrying more money than they need to and by locking up their passport and other valuables at the hostel.

Unlike many European and North American cities, the commercial center of Managua is up for debate and is not clearly defined by a tall cluster of towers.  Before the earthquake of 1972, the center was clearly located near the lake to the north of the hostel.  In recent years, the center has shifted to the south along Carretera a Masaya.  The “new center” encompasses the area around the shopping center named “Metrocentro”.  The hostel is located approximately a 5 minutes walk from Metrocentro.

Our earliest check-in time is 1pm and our latest check-out time is 11am.  Having
said that, whenever possible, we will try our best to accommodate guests
that arrive before the check-in time.

Yes, we allow check-ins at anytime, 24 hours.  To make the process as smooth as possible, please notify us in advance if you are arriving late at night. 

Our normal hours of operation for reception are Monday-Sunday, 8am-10pm.

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