Policies
- Our reception is available from 10 AM until 10 PM, daily. Guests arriving after 10 PM must make a special arrangement at least 1 day before arrival. Guests arriving after 11 PM, will be charged a late arrival surcharge of US$20 per reservation.
- The earliest check-in time is 3 PM.
- The latest check-out time is 11 AM.
- An early departure from the hostel, before the booked check-out date, will not result in any refund or credit to the guest(s).
- We reserve the right to charge an additional night’s stay if guests have not departed the room by check-out time (including removing all of their items).
- Guests are welcome to enjoy the facilities (outside of the room) until 3 pm on the day of their departure after which we charge a $5 / person day-use fee. Guests remaining after 7 pm will be charged for the night at the applicable rate.
- Our quiet hours are 11 PM until 7 AM daily. During this time the use of common areas is not permitted.
- Guests with prior reservations are welcome to arrive at the hostel after 9 AM at which time they can use the common areas and services of the hostel, while they wait for the check-in time.
- Luggage can be stored in the hostel until 3 PM on the day of checkout.
- WE DO NOT OFFER LUGGAGE STORAGE.
- Our facilities are for the use of our guests only. All visitors including friends, family, long lost uncles, etc. are not permitted inside the hostel.
- A 5% service fee is applied to transactions made using debit/credit cards.
- Our kitchen is shared, so please be considerate to your fellow guests! Guests are responsible for cleaning up after themselves and not leaving dirty plates, cutlery, cups, etc.
FAQs
How can I save money when I make my reservation?
By making a direct booking with us, through our website, we can offer you our lowest available prices!
How do I make a booking?
The easiest way to make a booking is by clicking on the BOOK NOW button on our website Home page and entering your booking and personal details, including your credit card number.
Please be aware that we may preapprove the credit card and/or charge the full amount of the reservation at any time after the booking has been confirmed.
How late is your reception area open?
Our reception is currently available Monday to Sunday, 10 am-10 pm.
Please let us know if you will be arriving outside of these regular hours and we will do our best to accommodate this request.
Late Arrivals:
Guests arriving after 11 PM will be charged a late arrival fee of $20 which is applied to the total cost of the reservation, plus local taxes.
Those guests arriving in our transportation will not be charged a late arrival fee at any time.
How do I cancel my booking?
You must contact us directly via our email: contact@managuahostel.com to cancel your reservation.
Regular Rates:
Please note that we have a 1-day cancellation policy, in other words, we need to have received your cancellation before noon the day before your arrival. Cancellations received within the 1 day before your arrival will be charged as a no-show, which means the cost of the first night will be charged and any remaining nights will be canceled.
Non-Refundable Rates:
Reservations that are booked as non-refundable will not be possible to cancel without charge. Any attempt to cancel or a no-show will be charged the full value of the first night, along with applicable taxes.
What are the Rules in your Hostel?
Managua Backpackers Inn is a hostel for backpackers and travelers where many of the facilities are shared with other guests. For that reason, we ask that all guests keep this in mind and respect the rules that we have!
-Smoking is not permitted in the rooms or inside of the hostel. Smoking is permitted only in smoking areas located outside of the main building (i.e. smoking is permitted in the area at the back of the hostel, near the pool). Should it be brought to our attention that smoking in the rooms has taken place, a cleaning fee of $200 will be assessed.
-Out of respect for other guests and our neighbors, we enforce quiet hours between 11 pm and 7 am. This means that all public spaces, including the swimming pool are closed during this time.
-We do not allow outside alcohol. We are licensed to sell alcohol and we offer a selection of local beer, Smirnoff, and Coca-Cola. Any alcohol purchased outside of the hostel will be charged a corkage fee if consumed on the property.
-Illegal Drug Use: Due to strict laws prohibiting drug use in Nicaragua, we require that guests do not possess or use illegal drugs on the property. Guests found to be using illegal drugs on the premises, will be asked to leave immediately.
-We do not allow outside visitors into the hostel. This is a private hostel and any guests must be checked in, with proper identification, at reception. Any guests caught trying to sneak unregistered guests into the hostel will be required to leave the premises immediately.
-Guests are required to conduct themselves reasonably and responsibly and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in customers being asked to leave the hostel in which event all additional charges shall become immediately payable by the customers. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety, experience, or security of other guests, or staff will be asked to leave the hostel premises immediately. Guests are expected to respect other guests as well as staff and property. The guest will be responsible for any loss or damage caused at the hostel. Managua Backpackers Inn (MBI, S.A.) reserves the right of admission.
-Personal Property: We offer personal lockers located in the reception area. It is the guest’s responsibility to ensure that their personal belongings are secure at all times. Managua Backpackers Inn (MBI, S.A.) accepts no liability for the loss, theft, or damage to guests’ property, however, sustained or caused.
Do you offer luggage storage?
Yes. Storage for our guests is free on your day of departure, up until 3 pm. We do not offer long-term storage.
Do you offer transportation from the airport?
Yes, we offer a shuttle service that runs 24/7.
Please contact us by email at contact@managuahostel.com in order to make prior arrangements for airport transportation.
Is it safe to take taxis in Managua?
It is generally safe to take taxis in Managua during daytime hours, however, we
recommend that our guests be very cautious when taking random taxis off
the street or from transportation terminals and bus stops after dark.
First of all, make sure that the taxi has the markings of a legitimate
taxi, i.e. has red and white colored license plates (always take note of the license plate number before entering the taxi), has a “cooperativa” symbol painted at the front drivers side and has a
checker-board sticker painted along the full length of the car.
Secondly, you can ask to see the taxi drivers license.
Is it safe to walk in the area around the hostel?
Yes, it is generally safe to walk in the neighborhood, named “Colonial Los Robles”, in which the hostel is located. However, guests should always take precautions by not carrying more money than they need to and by locking up their passport and other valuables at the hostel.
Where is the downtown/center of Managua?
Unlike many European and North American cities, the commercial center of Managua is up for debate and is not clearly defined by a tall cluster of towers. Before the earthquake of 1972, the center was located near the lake to the north of the hostel. In recent years, the center has shifted to the south along Carretera a Masaya. The “new center” encompasses the area around the shopping center named “Metrocentro”. The hostel is located approximately a 5 minutes walk from Metrocentro.
What are your check-in/check-out times?
Our earliest check-in time is 3pm and our latest check-out time is 11am.
The latest check-out time is 11am and we reserve the right to charge an additional night’s stay if guests have not departed the room (including removing all of their personal items) by this time.
Guests are welcome to enjoy the facilities (outside of the room) until 3pm on the day of their departure after which we charge a $5 / person day-use fee. Guests remaining after 7pm will be charged for the night at the applicable rate.
Do you allow late check-ins?
Our normal hours of operation for reception are Monday-Sunday, 10 am-10 pm.
Please contact us in advance and we will do our best to make arrangements for late arrival.
Do you allow pets?
No. For the comfort of other guests, we do not allow pets on the property.
Do you have parking available?
Yes, we offer free parking on the property. We have limited space available, so please let us know in advance if you will need a parking space.
Are there any additional fees when booking a room or service at the hostel?
We strive to maintain transparency with our guests about the costs associated with their stay.
When you use a credit or debit card to book a room or service with us, we add a 5% processing fee to cover the costs we incur from card companies. This approach allows us to keep our room rates competitive without compromising on the quality of our services.
How can I pay for my reservation?
Full payment is due upon check-in at the hostel, though payment is often required in advance in the case of bookings made through Booking.com and Hostelworld.com.
Payment can be made in USD, Nicaraguan Cordobas, and by Credit/Debit Card (a 5% fee is applied to payments by Card).
What are the quiet hours in the hostel to ensure everyone gets a good night's sleep?
Our quiet hours start at 11 PM and end at 7 AM.
During this time, ALL of our public areas (kitchen, pool, common areas, etc.) are closed to guest use.
If you think that this cramps your style, please feel free to ask for a front door key at reception so that you can head out of the hostel and return at your convenience.